Shipping policy

Shipping Policy

Last Updated: 19.11.2025

Thank you for shopping with us! This Shipping Policy explains how orders are processed, shipped, and delivered from our store.

1. Order Processing Time

  • All orders are processed within 2-3 business days.

  • During high-volume periods or new product releases, processing times may be slightly longer.

2. Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

  • Domestic Shipping Portugal: 2-3 days

  • International Shipping: 5-7 days

Delivery times are estimates and may vary depending on your location and carrier delays.

3. Shipping Carriers

We work with trusted shipping carriers.

The carrier used depends on your location and order size.

4. Shipping Destinations

We currently ship to:

  • Domestic: Portugal

  • International: Europe

If we cannot ship to your location, we will contact you and issue a refund if necessary.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Customs fees

  • Import duties

  • Taxes imposed by your country

These charges are not included in our prices and are the customer’s responsibility.

We are not responsible for delays caused by customs processes.

6. Incorrect Shipping Information

Customers are responsible for providing the correct shipping address.
If the address is incorrect and the package is returned to us, you may be required to pay additional shipping charges.

We are not responsible for lost packages due to incorrect addresses.

7. Lost, Delayed, or Stolen Packages

Once an order has been shipped, it is the responsibility of the carrier.

We are not liable for:

  • Packages lost or stolen after delivery

  • Delays caused by the shipping carrier, weather, strikes, or customs

If your package is lost or delayed, please contact the shipping carrier with your tracking number or contact our team: sanslimites.sl.info@gmail.com
We will assist where possible.

9. Pre-Orders & Made-to-Order Items

If your order includes pre-order or made-to-order items:

  • Shipping times may be longer

  • Estimated dispatch dates will be displayed on the product page

All items will be shipped together unless stated otherwise.

10. Contact Us

For questions regarding your order or shipping information, please contact us:

Email: sanslimites.sl.info@gmail.com